Warmer Schokoladenkuchen
Heritage

Heritage

An der Alster 52-56, 20099 Hamburg, Germany

Asiatisch • Europäisch • Vegetarier • Französisch


"We’ve booked a table for 4 on a Thursday evening. When we arrived we saw that the restaurant was about half empty. We were seated at a table that one could easily say to be the least privileged one, whereas most of the “good” tables -close to the window- were empty. We asked if there is another table available and got the answer that “they were all reserved! Yet, it was 20 minutes before 10 pm and we were told that the kitchen was closing at 10 pm and that we need to give our orders immediately (Note that no such notice was given in the booking site! . It was evident that the personnel was simply bored of having to prepare a table for 4 and that no other reservations actually existed. So, we “firmly” asked to be seated in another table close to the window noting that it seems difficult to believe that half of the restaurant was to be filled within 20 minutes before the kitchen closure! It took them 3 minutes after that to give us a very nice table, as they should have done from the beginning. That said, the food was very good. Perhaps having lunch there is better than dinner though because you can better enjoy the view. PS: As expected, no customer arrived after us! Lying to the customer in such an obvious way just because you are bored of arranging a few dishes and glasses seems ridiculous, especially when you pay almost 400 Euros for a dinner of 4."