"Wow! This spot is incredible. We are relatively new to the area. A neighbor recommended Epicure for a charcuterie platter for a friend. It was a last minute order and Jerry provided a platter that was beautiful and made us envious. This alone would have made us loyal customers.However, what happened next was incredible. We decided to order a charcuterie platter for the Fourth of July, for pick up on Friday July 2. Epicure was closing for a well deserved vacation on July 3, returning on July 9th. All good. Unfortunately our dog injured his paw on the 2d and in the process of attending to that, we forgot about the platter and did not pick it up. Let me be clear…this was entirely our fault. Jerry even left a reminder message about two hours before they closed. It wasn’t until the following morning that we remembered. Doh!We immediately called and emailed to apologize. On July 9th, when they reopened, my wife called to apologize and to pay for the forgotten platter.Here’s the amazing part. Yesterday, we received this e-mail from Jerry:“Hi, Sue. Just wanted to let you know that we aren’t going to charge you for food you didn’t get. I appreciate your willingness to make things right but we value our customers and want, more than anything else, lots of happy, satisfied guests. Please think of us the next time you need a cheese and charcuterie board or a bottle of wine! We also do to go foods at night from 5pm to 8pm!BestJerry at Epicure Market“We were stunned. You bet we will think of them in the future. Check out their website and go! This kind of customer service rarely exists anymore. We can’t wait to return. Thank you Jerry and everyone at Epicure Market!"
