"I frequently dine at this restaurant, but today on 11/1/22, the customer service was below par. I spent $34 on oxtails and was disappointed to find that there was no ice or hot sauce provided. Additionally, no apologies or concessions were offered by the staff when I raised the issue. When I questioned why these items were missing, I was told that they are complimentary. I left feeling regretful for leaving an 18% tip, as good service is essential. It is important for the staff to understand the importance of providing quality service to their customers."
