"I'm so angry today that I rarely leave bad reviews, but this time I'm really angry and I have to let you guys know how bad this store is. I ordered a lunch for my dad on doordash at 12:30, then I sent a screenshot of the order to my dad for him to pick up. He had a long queue to the window but the staff said he had to check in at the drive thru entrance to pick up the meal. Okay, my dad pulled the car out of the drive thru and got back in line. Long queue again, this time, the staff said that you cannot use screenshots to pick up meals, they must see the mobile phone where the order was placed. It's crazy, I order lunch for my dad every day, I've paid for it online, my dad just needs to go to the store and let stuff know the name of the order to get it, but this time, no, I've never seen any restaurants like this. Must see software? Then I had to drive 30 minutes to the store and show her my mobile app before she was willing to give me the order. It’s 2:20pm, it's been two hours since I placed the order, I didn't even hear an apology when I got my cold lunch, the attitude of the staff was even colder than the lunch. I'm really angry, I've paid on doordash, the order has been generated for so long, it will definitely show up in their system, all they have to do is Give orders to my dad by name, it's that simple, why do I have to look at the software? Is it just because my dad is not good at English? Isn't this racism? I can't understand their behaviors, for this lunch, my dad and I went three times to get it, in other restaurants, I ordered lunch for my dad countless times, every time it was taken like this, never met such a problem. I can't accept what they do, I won't order anything from them. We won’t come back anymore."
