"I enjoy the chicken at Popeyes, but I absolutely LOVE the fries! However, it took me three visits to get fresh, hot fries at this location.
1. On my first visit through the drive-thru, I ordered a three-piece combo and specifically requested hot fries, repeating my request at least five times as I moved from the ordering speaker to the payment window. Unfortunately, when I parked to eat, the fries were barely warm. I called customer service because the restaurant wouldn't answer their phone. While still in the parking lot, I called again and spoke to Raven, who addressed my complaint and told me to return for a replacement order.
2. A couple of days later, I went back to give them another chance and recounted the previous experience. I again emphasized the need for hot fries right out of the grease—four times! A young man assured me that everything was fresh since they had just opened. However, when he went to speak with his manager, he closed the window, and when he returned, he handed me two bags and asked me to check my order. I told him that it should be correct since I had made my request clear. But as I drove away, I discovered that the fries were once again just warm!
After several unsuccessful attempts to contact them, as their voicemail was full, I called customer service once more to explain the issue and lodge another complaint. I eventually got through to the manager and advised her that retraining was necessary among other issues.
3. Thankfully, I received a call from Renee, who apologized and requested that I come back. When I returned a few days later, they finally managed to get my order right. There weren’t enough fries, but the few I received were hot. Thank you, Renee, for providing great customer service!"
