"Valentine's dinner was disorganized at epic proportions. Understandably it was a busy night, but there clearly is no excuse for the service. We had an 8.30pm reservation. We reached 10 minutes early and there were 7 other couples crammed up at the entrance. They all had reservations around 8pm and weren't seated. We were asked to write our names at the front desk despite having reservations, and were seated after 9pm. We ordered ceviche since we figured it wouldn't take long to make, a Pisco sour and a picante margarita (called something else on their menu). The ceviche was good, the margarita overly spicy. For main course we ordered a steak and a seafood dish. Around 9.40pm I asked the server how long our food would take to arrive since all the tables around us had been waiting; he said maybe 10 minutes or so. At 10pm he stopped by us again and said the food would be delayed by a bit. I asked by how much longer, he said 5 or 10 minutes. I asked him to tell me 5 minutes or 10 minutes; to be precise. He said he couldn't tell. I asked him to cancel our order and give us the cheque. We received the cheque promptly, and were charged for the main course, a total of $140. I had to follow the server back into the kitchen area to ask why we were charged for the main course since we had an 8.30pm reservation, were not served until 10pm and had clearly not eaten the main course. The charge was reversed, the server very apologetic, but he didn't have a pen to sign the cheque. They scrambled for another minute to find a pen."
