Beef Crepe Maison
La Madeleine

La Madeleine

4570 Kingwood Drive, Kingwood, 77345, United States Of America, KINGWOOD

Soup • Coffee • French • Sandwiches


"Terrible customer service. Our first experience here was bad enough for me to leave only 1 star. It was me and my sister's first time eating at this place, which was cafeteria style and was different than what we are used to. We didn't know how it worked. My sister was talking about how she really wanted to order broccoli, so thats what she ordered as her side. After we put in our order, we grabbed a tray like we saw another customer doing. We waited in the middle and another worker said oh they'll be able to help you down there and the lady at the end had such a rude attitude. No smile, no greeting. Same from the other lady we ordered with. The lady who took our payment told us we were supposed to grab our salad first, and my sister said oh its our first time here, so we didn't know The staff just seemed so irritable and didn't bother explaining anything to us. They just treated us like a nuisance. We sat down to wait for our order, and a different lady who brought us our food, which was also the one bussing all of the tables, was the only nice staff person there. My sister, however, noticed her order was incorrect. They had given her green beans instead of broccoli, and the busser lady said she would get it fixed for her. While we were waiting for her broccoli to come out the one who put in our order came over to our table to say I'm pretty sure you ordered green beans simply telling my sister she was wrong and denying that she messed up my sister's order. It was unbelievably RUDE. That is not good customer service practice. You are supposed to apologize and fix it. That lady was so rude and did not want to fix my sister's order, no apology either. I just cannot believe how terrible the 2 ladies attitudes were that were taking orders and cashing people out. The lady who was bussing tables brought my sister the broccoli she ordered shortly after that. After we were done with our meals, we walked outside to the nice woman who was cleaning tables (THE ONLY RESPECTFUL AND PROFESSIONAL ONE BTW), and she asked us if everything was fine, my sister made sure to give that lady a tip because she earned it! She was the only one who at least knew how act caring (whether or not she was pretending). The food was fine, but we'll be sure not to go to this location ever again because the other staff members left a bad taste in our mouth. We won't be recommending this place either!"

La Madeleine

La Madeleine

18030 San Pedro Avenue, San Antonio, 78232, United States Of America

Soup • Casual • Catering • Delivery Services


"I wish I could not give stars, had a terrible experience thanks to Connie, as a manager, she was unfriendly, not careful, and placed my order wrong twice. I still came home with my food, and there were only 6 desserts. We asked for the first repair, and she pulled a cheesecake out of my box with her hands after I had already taken my box into my car, opened it and checked my desserts. Then she took the cheesecake she got wrong and put it back in the dessert case to serve other customers, I'm sorry, but where I worked in the past, we usually don't give people food that was already contaminated by another guest. I did not need the free desert so that is not the point, the point is, I am pregnant and very careful with what I put in my body so now I am not sure whether the desserts I received were. Touched by another guest before serving me? She was also rude to her employee before me and my mother. He helped her by taking our Togo order when she wasn't even very busy, and gave it to her, and she rudely told him to ring it even when dunes waited for him in customers because she was lazy to help us. When we came in, it was not very busy, and we have to wait almost half an hour until our finished desserts are quite ridiculous. The young man who worked the din on the side was very nice and cordial, and the only redemption about our experience. I think Connie might need a customer service training, and maybe she's got to have a second thought as a manager."