"I ordered chicken ribs from a restaurant via GrubHub at 5:30 PM during a busy workweek. I requested the delivery for 7:30 PM to allow enough time to get home from work before the food arrived. However, at 6:30 PM, I was notified that the food had been delivered an hour early. It was a chilly 18°C outside, and the food was left outside my garage. After asking a neighbor to bring the food inside, I reached out to the restaurant to inform them of the situation. They offered to replace the food when I returned to town. Later, when I was home for dinner, the owner, Danny, called to talk about what had happened. He was understanding and apologetic, which I appreciated. It's refreshing to see a business owner who takes the time to communicate with customers when things go wrong. The staff at this restaurant are friendly, accommodating, and work hard to do their jobs."
