"I had a pretty awful experience at this location. I have been at other locations and have experienced much better service. I placed an online order. When I got there the girl at the host stand was rude, never said welcome in or anything. Just told me to go to the bar and pointed in the direction. I went to pick it up and they told me it had already been picked up. I let them know that this order is just for me and my young daughter who cant drive, so I am unsure who would have picked it up. After several moments the staff realized that they gave the order to the wrong person. No one ever apologized for the mix up or said anything that you would expect from a customer service stand point. They told me it was going to be another 15 minutes. I sat down to wait and ended up ordering a beer, because hey, 15 mins is quite some time. After about 5 minutes I got my food. (Which in theory is great, until you get home and realize the reason it was so quick, is because they didn't cook them long enough. The wings were extremely soggy. I also was not looking for a handout, but maybe making a beer complimentary while you wait would have made me less upset about the experience. You should train your staff to own up to mistakes and at the very least apologize to the customer. I also was not given a receipt, as I am assuming it went to the other customer. I do know the bartenders name since it was on my beer receipt. Anyways, I hope you all look at this review and coach your staff on hospitality. I also sent this feedback to the actual email on the website, but no one seems to check it? So I figured maybe this will get someones attention, as I never got a reply there. I will not becoming back to this location, which is unfortunate as its the only one in Austin that is close to me."
