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El Chaparral Mexican San Antonio

El Chaparral Mexican San Antonio

2838 N Loop 1604 E, San Antonio, United States

Mexican • Western • Latin-American • Delivery Services


"(You don't pay a menu price) Tonight we have a casual dinner, that was my second time, and it was very disappointing. Exterior and interior decor is beautiful, but I would suggest that on new menus with accurate prices. The first red flag was when we sat at our stand table, it was a bit wet, I called an employee who was nearby (manager responsible) and asked if we could get an an anger on DRY the table, immediately answer it's Sanitizer ok I then want a dry sanitary table. The rest of my experience was subpar, I ordered my food and a cocktail (the ONLY cocktail that has a price in their menu 8) my food came before my drink. It was not busy, very few people at the bar, would say 10 minutes later finally get my drink. At this point can not wait to just go, I get my bill and I see I will be charged 10 for my cocktail. I notified my waitress and she said she would talk to her manager, manager comes by and gives me an unnecessary/overtrial excuse about inflation change from 1 day to another and how (his words) owners do not want to change menu 's because it makes too expensive and tape over it makes menus look ugly. (Personally id rather be notified of receipt of prices) And ended up using better quality than other restaurants and then FINALLY an insincere apology. I will end with it, other restaurant have exact prices on cocktail and food menus. So I think I'm going to go to these facilities from now on. Will never be back."

Natalita's #3

Natalita's #3

24814 Kuykendahl Rd, Tomball, TX 77375, United States

Full • Casual • Dining • Catering


"I don’t think we can give this place another chance unfortunately, we first tried it when it was recently opened and we took our family there , my nephew had spotted a roach inside their small plastic sign holder that was on the table , we laughed but got grossed out at the same time. We let them know and they took it . After that my family didn’t go back but we decided to because we understand that could have happened to anyone. We went a few times after that and in the last time of that I found a hair on my nachos . My husband doesn’t like to send stuff back or make people feel bad so we didn’t say anything and just didn’t eat it . After that we decided we were done trying it out . Well yesterday we had planned to go to a restaurant seconds away from this one but it was closed for Labor Day . We were hungry so we said I guess let’s go there . We order queso and immediately my son notices a long hair sitting on the queso I was done at this point , I was pretty upset that I made my husband send it back , they apologized but it’s just not ok , he was very kind because at the end of the day it’s not her fault . Do y’all not where hair nets ? Makes me wonder if this is the second time it’s happened to us how many other people have had this issue . I also felt this time the quality of food had gone down , the chips felt thin . My nachos looked diff and the beef smelled off . It’s unfortunate because we love the other Natalita’s but this one is down the street from us . We went and tipped her well still since she shouldn’t have to lose on a tip over the kitchen staff.Please do better"