"FIVE STARS! ? I had a less than stellar experience this evening as I ordered a Zak Snack meal and two drinks. The girl asked me to pull forward and they would bring my food out. 15 mins later, still no food so I went in, I was at that point running late for a meeting. My order got lost (or something so they immediately got the manager and she came out right away. I don?t know her name, but I?ve seen her there before as I?m a very frequent customer. She couldn?t have been more sweet and accommodating the awesome guys in the back had a meal ready for me in literally in 60 seconds and the manager offered to refund my order. I go here all the time, they have the BEST chicken and the BEST iced tea! And honestly, they have the best customer service they are always so cheerful and kind. Sometimes a mistake happens, it happens to every business, so I don?t judge a business based on a mistake, but yet how that mistake is managed and handled. Swiftly and professionally is what I experienced tonight. Thank you, Zaxby?s and the most amazing manager (I should have gotten her name! I?m a customer for life! ?"