"I live about 20 minutes from this location but it’s the closest one to me and I really wanted a burger. I ordered at the front counter (not a kiosk) a gluten free bun double patty burger with avocado, and some sides. I drove all the way home before seeing they gave me a completely different burger, with fried onions and a normal bun and bacon (I don’t eat pork).I called to let them know and the manager already knew about the mix up. He originally said he’d refund my burger (I didn’t want to drive all the way back) and then said actually I’ll just refund your whole order (I’ve worked in food and bev for like 10 years so this was the correct move)I gave him my credit card info on the phone which he said he needed, even though I was hesitant to do so. He said it would take about 24 hours to get refunded.It’s been almost a week and no refund or pending refund on my credit card- mind you, my card updates refunds typically really fast.I tried to call the manager back today during regular business hours to check in and there was no answer and no option to leave voicemail. I should probably let it go at this point because it’s not worth my time and energy. They get paid to sort out these issues, they should be pursuing me to fix their mistake, not the other way around. However this was a 30 dollar order so I thought I’d try again. Feels like a bad business practice to be this inconsiderate of your customers.And not trying to be petty and didn’t even mention this to the manager on the phone, but there was a hair inside of my cheese fries that was 100% not my own.TLDR: never going again"
