"At that moment, I decided that this restaurant, which I had supported for years, did not prioritize customer satisfaction and loyalty. Prior to this incident, I had also experienced an order mix-up where half of my order was incorrect. I didn’t notice until I got home, and when I called to report it, they sent a cold replacement half about 30 minutes later. Meanwhile, the wrong half was taken to another customer, and I was left uneasy about eating food that had been in someone else's home.
Other restaurants I’ve dealt with have often allowed customers to keep the incorrect order and canceled the charge to maintain loyalty. The owner easily could have given me a pizza as a gesture to acknowledge my dedication as a customer, but it was clear that retaining me wasn’t important to them. As a result, I will not be returning to this restaurant and encourage others to find establishments that truly value their customers."
