"Very disappointing customer service from the three ladies at the front desk-we called in advance to enquire about visiting the rooftop bar early on a Saturday night for a short time with a large group (14), and though unable to take reservations, they assured us we should be able use the bar. Upon arrival, it went from bad to worse. The three women at the front desk were extremely unaccommodating, telling us there was a wait list and that they tried to keep the rooftop bar access for hotel guests. I find it appalling at the level of this service given most businesses are trying to retain business through COVID. Given that we had a large party it was too late to change the location for meeting, we remained in the bar next to the restaurant downstairs.The ONLY good thing about the service was the wonderful waitress Amanda in the seafood bar, who it seemed to be aware that the front desk staff were being rude and unprofessional. She was attentive and kind and knowledgable about the menu. The quality of the food and cocktails were excellent-just a shame it was soured but the three worst hospitality workers we have ever met."
