"Unfriendly Host Ruins Dinner!My recent visit to California Pizza Kitchen in Lake Grove, NY left me quite disappointed. As a parent of three children, including an infant, my family and I were excited to enjoy a meal together. Unfortunately, our experience was marred by the lack of accommodation and poor customer service provided by the hostess.Upon arrival, we politely requested a booth with a high chair, as we wanted a comfortable and spacious seating arrangement for our family. However, the hostess seemed indifferent to our needs and proceeded to seat us next to another group of people. Concerned about potential disruptions from our rowdy kids, we kindly asked if it would be possible to be seated elsewhere. The hostess's response was far from friendly she brushed off our request and even went as far as to argue that moving us would inconvenience the server.What frustrated me even more was her unwillingness to acknowledge her mistake. It became evident that there were plenty of available seating options, yet she chose not to assist us in finding a suitable spot for our family. The bickering and lack of professionalism displayed by the hostess made what should have been an enjoyable evening a stressful and unpleasant one.As a paying customer, I expected a higher level of service and understanding. It's disappointing to encounter such an unaccommodating attitude, especially when dining with young children. A simple gesture of flexibility and willingness to accommodate could have turned this experience around.I hope that California Pizza Kitchen takes steps to ensure that their staff receives proper training in customer service and empathy. Families should feel welcome and comfortable dining at their establishments. Until improvements are made, I regret to say that I won't be able to recommend this location based on my recent experience."
