"I visited Panda Express on February 21, 2022 at the request of my oldest son. I typically park and go inside so that I can see the options and quickly select food items. However, due to being tired and ready to get home, I used the drive-thru. I attempted to place my son's order and the male voice that was taking the order stated, we are out of that after I selected one or two entree items. Next thing I knew, there was a female voice providing a list of all items that were available. I finished up my order and drove up to the pick up window. I inquired with the male about the way he responded while I placed my order. When I received my order, I handed the food items to my sons sitting in the back seat. As I prepared to drive off, a female came to the window and asked me if there was a problem with my order. I responded that there wasn't a problem but that I was giving my sons their food. I asked if this was a problem since there was no one behind me. The female responded, Yes, it is I got upset because at this point no one was behind me and I told the female that no one was behind me so it shouldn't matter. She replied' It does matter then stared at me for a few minutes before walking away as the employees watched in the background. I called the Panda Express number on my receipt and asked for management...guess who I was connected with? The same female that was so rude to me at the drive-thru window. I knew it was her because I recalled her unique accent. I explained my issue and informed her that I would be contacting the corporate headquarter for Panda Express. The manager didn't offer any apology and attempted to justify her actions. Please beware of visiting this location. I have never heard of a drive-thru having an issue with a paying customer checking his/her food and giving food to passengers before driving off. Poor service and management!"
