"Ordering online and having it delivered was a very good experience. Getting what I ordered was a bit different. I ordered the Italian sub with no onions, no peppers and no pickles. All three were on it Thank goodness the taste didn 't saturate into the bun too much before I could get them off. No lettuce or tomatoes comes on it either and I should have requested them. I also got the Mikes Philly WITH NO peppers. Wrong! Looks like they had originally put the peppers in it and then tried to take them out. It still had a few left in it. These people want bigger pay at these places and still can 't get a simple order right on a sandwich. I would also suggest that the choices for 'toppings ' when ordering online have a green or red box to check for yes or no for adding them on the sandwich. Having an x or a can be confused too easily when in a rush or during a busy time. The sandwiches would have been very good had they been made like I ordered them. I guess the workers still aren 't getting paid enough to just make a simple order per customer request. UPDATE: I was invited to talk with John, the owner, about my disappointing experience. I made the call and unfortunately John wasn 't there, but I did talk with a very delightful and understanding manager who I think was named Tray ? . Anyhow, we had a very pleasant conversation and it seems that Grub Hub may have been at the bottom of the problem, but the manager wanted to make it right. I had no idea Grub Hub was the ' middle man ' when ordering online for delivery. I want to thank Tray ? and John for the attention they showed to this situation and it really shows just how a good business operates and stays successful. Thank you both for showing how much you care about your customers. I will be back for sure. I have changed my rating to 5 Stars. Thank you again."
