Iced Caramel Specialty Latte
Krispy Kreme

Krispy Kreme

14919 Shady Grove Road, Rockville, 20850, United States Of America

American • Fast Food • Breakfast • Ice Cream


"Unprofessional and incompetent serving staff delivering a disappointing experience! I spent 50 minutes round trips) returning back to this store after getting off work from a 14 hour Law Enforcement job finding out there were 'Thumb Prints ' indentured on the inner ring of each donuts when I got home. Totally disgusting). These donuts were for my son, it was one of his birthday request wished for his 10th birthday breakfast with his siblings the very next morning. He was utterly disgusted when I opened the box and saw those thumb prints. So, I took the dozen back to the store and asked for a refund and the manager Shirleen) said it would take up to 35 days 35 days?? OMG) to see a refund credit back to my CC. I should 've known something was peculiar with the associate standing behind the glass counter when I first came in the store and she stared at me. I initiated by greeting her and politely asked to get a dozen glazed and she pointed to the cashier and said Go pay, and donuts will be there. My initial and quick observation; the donuts were still in perfect shape while they were still in the tray inside the glass countertop prior to being placed in the donut box. I believe the evening Crew including the manager I dealt with were not friendly and had terrible customer service skills. I 've never had such rude attitudes and awful services from another KK shop. Extremely disappointed!"