"I would give -10 stars if possible Lollie, I believe the “manager” was so rude to me and my fiancé. We tried to redeems our welcome free item with the barcode she immediately gave us a nasty attitude, asked us “what do you want”, then charged us even after scanning the bar code. We went back to the counter confused as to what had just happened she then proceeded to give us such a nasty snarky attitude so I just asked for a refund on my jalapeño poppers. One worker tried to help us but didn’t even understand either and Lollie didn’t even know how to properly work the system either. There were workers walking around doing nothing pretending to work, there was one woman there actually doing something. This place used to have such great customer service and returning after a couple years it’s a shock to see the “manager” Lollie was the one in charge. Didn’t even know how to work the system, no customer service skills and was just not management material AT ALL. Don’t go here if you see Lollie she will treat you so bad and not even try to help you. Saying “you didn’t tell me what free item you wanted” when she didn’t even ask like how are we supposed to know when you never even offered in the first place we are not the ones looking at the screen come on with your grown self acting like this is your first job. Older women maybe in her 50’s can’t even manage her workers right either, and they get paid $20 for this so sad and ridiculous."
