"When we arrived we were initially told the wait time would be “about a hour and 25 minutes.” I expected to have a wait as we arrived at 7 pm on a weekend. We were lucky enough to find open seating at the bar, so we decided just to place our order there. After 45 minutes had passed, our entrees arrived BEFORE our salads and this hiccup in service was mentioned to the gentleman who brought us our entrees. He promptly walked away. We sat there for at least another 10 minutes when the same gentleman walked past and asked “they still didn’t bring your salads?” He was reminded again, that no, 50 minutes after arriving we still have not received our salads. It was sometime after this, the manager came over to us and the situation was explained to him. I also made him aware that my steak dinner, that was sitting in front of me u touched, was brought out to me ICE COLD. The manger was nice enough stating that the kitchen was “really far behind on the salads tonight” and then just looked at us. This is now at LEAST the third time I am having to ask for our salads to be brought to us and for my meal to be served at least warm. My steak is finally whisked away, never to be seen again, by my salad finally arrived. Sadly though, the other salad never did….The amount of disservice that was done to your customers all around last night was endless. There was little to no communication with us throughout our 60 minutes of misery and barely any attempts at service recovery.All we wanted last night was to have a decent steak, cold beers, and a good night out of the house last night and unfortunately your establishment provided none of those.I hope your that your bar backs, wait staff/food runners, and managers take this experience and use it as a learning experience and example of how NOT to manage customers."
