"On February 22nd, I wrote a review about our experience at BOCCA. I wanted to share some additional details. The day after, my daughter contacted the owner of BOCCA and received a prompt response. She explained the issues we had with the cancelled reservation and the treatment we received from Carlos, the manager on duty that evening. It was discovered that the hostess who took my reservation had entered my phone number incorrectly. A confirmation call was made to the wrong person which led to the cancellation. The owner took full responsibility for the mistake and apologized sincerely. He agreed with my assessment of Carlos' handling of the situation. I also had a conversation with the owner and he expressed his understanding and apologized. He is sending us a gift card and asked us to inform him when we visit the restaurant. This level of customer service is exceptional and I appreciate his efforts to make things right."
