"I have never had the compulsion to write a review before, as my tolerance level is high, but my experience was inexcusable.I have ordered every birthday cake in my family from this establishment since before the current owners purchased the store from the previous owners. Twice, in this one week, I have called and been told that they couldn't make me a birthday cake for my husband simply by leaving out two ingredients: walnuts and raisins.The first time was understandable--they were closed and weren't able to make me the cake (even though they made an exception and made it for me on a closed day last year. But the second time I called back, I was simply told no and that I didn't understand their processes well enough When I asked for the woman to explain the processes to me, she hung up on me! I wasn't being rude, but I was being persistent, because it didn't make sense.When I called back and sked for the owner, I received a lot of the same, but a lot of shouting at me as well. In addition, he blamed COVID for the inability to make single carrot cake, but with the next breath he said that if it had been another cake, he would have been able. I tried to explain, as I did with the TWO customer service people before him, that I had been buying every birthday cake the exact same way for nearly ten years, and that all I was trying to do was understand WHY leaving out two ingredients caused problems (I had previously even offered to pay DOUBLE for the cake -but by then, he had taken the same tack as his precious person--and hung up on me.If you're reading this, Food Glorious Food, I will never, ever recommend you to the hundreds of people I do each year, and instead, I will discourage them from buying from you, and I certainly will never purchase from you either. If you must blame COVID for your food offerings, that's one thing, but when someone is simply asking questions to understand, COVID is not to blame for your lack of manners and poor customer service. You've just lost a customer for life, and I'll make it my mission to discourage others from purchasing from you in the future as well. I sincerely hope it was worth it to you."
