"I was super excited to try this place. I came all the way from Canada to try this specialty coffee shop, but what a disappointment.I wish I had listened to the other reviews regarding customer service. I want to start off by saying that I choose to visit specialty coffee shops over franchises. I have 10 years of coffee experience. I 'm a regular at dialing in espresso and cupping.When I arrived, I let the cashier know that it was my first time, and I 'm excited to try this place. He informed me that pastries are 50%off and that the kitchen closes at 3 pm and that I should come earlier next time. It 's not exactly welcoming or informative, but I 'll go ahead. He didn 't inform me that this was a siphon coffee specialty or where the beans come from.I ordered 2 drinks and 4 food items, and my total plus tip came up to $40. I ordered their siphon, which costs $10. I inquired about beans and whether we can choose which beans we want to be used for our drink. The cashier wasn 't able to answer, so he asked the barista. Barista took a bag of beans and said, This is what we use. It said Mexican single origin. We asked about notes, and he pointed towards the bag. Which said notes of baker 's chocolate, brown sugar and caramel . I was surprised that barista wasn 't able to tell us directly. We had to read it ourselves.When we were called out for our food, I was sitting on the patio. I had 3 trays of food, which I picked up, and the door knob to the patio is a push down handle. I struggled to carry the trays of food and pushed the knob down with my elbow. There was nobody there who helped me or supported me. Despite the counter to pick up food located right in front of the door to the patio.Then, when the siphon coffee was ready, I watched the barista pour himself coffee that I paid for in an espresso cup to sample and say out loud, Let me just try it. Yup, it tastes good. He then helped himself and poured some more. I am super confused. Is this normal practice around here? Does a chef sample your food before serving it to you? I had to carry siphon coffee by myself to the patio with zero assistance. It is boiling hot, and help would have been appreciated.Once I poured myself a glass, it was obvious that the taste was off. I have had siphon coffee before, and it tasted nothing like this. The coffee was bitter, over extracted, and burnt tasting. It was undrinkable. I asked my friend to try it and she agreed, the taste was off. There weren 't any notes of caramel or chocolate.I went inside to inquire about a change of coffee. It wasn 't any better. I went a second time and asked for a refund. It didn 't feel right to pay for $10 coffee that I didn 't drink or enjoy. When I informed the barista, he said it must have been the beans, and it was a bad batch. Regardless of where the coffee comes from, barista should know how to dial in coffee.I regret spending money here and tipping when nothing was worth it. The bathrooms are dirty, and the soap dispenser is empty. It doesn 't look like they attend to their customers on the patio. Customer service, professionalism, quality, and friendliness are missing. I do not recommend it at all. You can be the judge and see what I paid $40 for."
