"If you are a Asian girl, new to America and doesn’t speak perfect English, do not come to this location alone. You won’t feel welcomed. Shabri was the name of the staff who was really rude to me. Before coming here, I downloaded the phone app, got myself familiar with the menu, and thought I was ready. When ordering, I asked the staff what toppings were included in the item I chose, no response. In the end, instead of $13 something showing on the menu, I was charged $14.90 before tax. I didn’t want to question since I already sensed the hostility, but when I was trying to use the app to collect points and use the reward, the staff named Shabri refused to tell me where to pull up the QR code. Meanwhile, 2 white guys behind me got helped. I questioned why she wouldn’t help me when I was in the same situation, she just left the check out and stopped helping me. A staff in black shirt finally showed after I stood there waiting to pay for 5 minutes, and asked me where Shabri went. My food was originally shoved in a bag for chips, and this guy repacked my food in an actual bag for bowls. Good business requires mutual respect. Asians may look stupid and speak broken English, but we are still your customers. The Qdoba app does have a phone number I can call to report this issue, so I am reporting it here. Never come to this location ever again."
