"The sandwich I usually order was quite tough this time. I brought it to the manager's attention, and she explained that they had just switched to a new slicer, which was cutting the meat too thick. I requested a replacement with a different type of meat, and she gladly agreed. Not only did she upgrade me from a medium to a large sandwich, but she also brought it right to my table when it was ready. It was delicious, and I really enjoyed my dinner!"
