Niçoise Salade
Brasserie Central

Brasserie Central

320 San Lorenzo AvenueFL 33146, Coral Gables, United States

French • Seafood • European • Bar-Lounge


"I stopped by for a beer on Sunday afternoon. They promptly brought me an unsolicited jug of water you know, unbranded with a hinged stopper. I ordered my drink and the check. To my surprise, the bill came back with a charge for Vero water. After paying my bill I requested to speak to the manager, Ari, to whom I told they should warn customers they are charging for unsolicited items. Her answers increased in absurdity in par with my escalating levels of anger well, they should have told you transferring the fault; it's on the menu, which I never saw nor requested because I just ordered a beer; next time if you have a problem come speak to manager BEFORE paying the bill now it's my fault; most of the other customers don't COMPLAIN suckers!!!. In the end, I was probably as red as a beet and, mind you, demanding my dollar back. I know, it's awful and it might read as petty but I was set off by this horrible conversation streak!! I started writing down and filming this exchange that continued with: you are making a scene; I'll call security to escort you out talk about customer service. They sent a waiter out to my table and in front of the public, he opened his personal wallet and give me back in cash. I left those as an extra tip for my waitress which was awesome and kind, but what was supposed to be a nice experience: having a drink on a nice Sunday afternoon, resulted in a horrible situation over ONE dollar. There are other restaurants in the mall. You can very well avoid this fauxFrench establishment"

La Madeleine

La Madeleine

4570 Kingwood Drive, Kingwood, 77345, United States Of America, KINGWOOD

Soup • Coffee • French • Sandwiches


"Terrible customer service. Our first experience here was bad enough for me to leave only 1 star. It was me and my sister's first time eating at this place, which was cafeteria style and was different than what we are used to. We didn't know how it worked. My sister was talking about how she really wanted to order broccoli, so thats what she ordered as her side. After we put in our order, we grabbed a tray like we saw another customer doing. We waited in the middle and another worker said oh they'll be able to help you down there and the lady at the end had such a rude attitude. No smile, no greeting. Same from the other lady we ordered with. The lady who took our payment told us we were supposed to grab our salad first, and my sister said oh its our first time here, so we didn't know The staff just seemed so irritable and didn't bother explaining anything to us. They just treated us like a nuisance. We sat down to wait for our order, and a different lady who brought us our food, which was also the one bussing all of the tables, was the only nice staff person there. My sister, however, noticed her order was incorrect. They had given her green beans instead of broccoli, and the busser lady said she would get it fixed for her. While we were waiting for her broccoli to come out the one who put in our order came over to our table to say I'm pretty sure you ordered green beans simply telling my sister she was wrong and denying that she messed up my sister's order. It was unbelievably RUDE. That is not good customer service practice. You are supposed to apologize and fix it. That lady was so rude and did not want to fix my sister's order, no apology either. I just cannot believe how terrible the 2 ladies attitudes were that were taking orders and cashing people out. The lady who was bussing tables brought my sister the broccoli she ordered shortly after that. After we were done with our meals, we walked outside to the nice woman who was cleaning tables (THE ONLY RESPECTFUL AND PROFESSIONAL ONE BTW), and she asked us if everything was fine, my sister made sure to give that lady a tip because she earned it! She was the only one who at least knew how act caring (whether or not she was pretending). The food was fine, but we'll be sure not to go to this location ever again because the other staff members left a bad taste in our mouth. We won't be recommending this place either!"