"My wife and I decided to book a last minute trip to get away for the weekend. With very little planning and great desire to have a great time, we went to Florida. Upon arrival, we were greeted by the staff, the place had a great vibe, there was a scent that made it feel like we were ready for an awesome time. The music was good, untill it was just techno ALL the time. My only feedback would be to change it up a little. After all, it is South Beach. A little Spanish music can't hurt. We met Damian at check-in. What an awesome guy!!! Pleasant, great attitude, offered an upgrade, made sure we felt great as we were checking in. Right away checked to see if we can get to our room. It wasn't ready, so he took our bags while we went for lunch. We didn't event get to walk around the corner and the room was ready; Impressive. We decided to go back and finish checking in. We changed our minds and decided upgrade to a balcony room. Damian was not even fazed with the change, he was happy to accommodate our indecision. During our small talk, we shared that our trip was a last minute thing and come to think of it, my wife and I will be celebrating our 21st anniversary in a few weeks. Damian made our trip, a special last-minute moment, an even better one. He was determined to make sure we have a memorable vacation. He checked on places for us to visit and eat. The room we changed our minds to was not ready again, no big deal, we are already having a good time just being there. We took Damian's advise and went for lunch where Damian recommended. Upon our return, he made sure he asked about our experience at the restaurant. It was great! As we were having that small talk, another guest politely interrupted our conversation to thank Damian for his recommendation. That says a lot about Damian's passion to treat his guests in the best way possible. Maggy, the person in charge of the pool was always on point. Upon leaving, the manager, forgive me if i spell your name incorrectly, or got the wrong name, Kristan, was extremely pleasant and good humor. We shared that as we were packing to check-out, the AC stopped working. I joked around that they really wanted us out. He went along with the joke and made it better when he showed me a temp controller they have at the desk. We had such a great time there, that it didn't even bother us. One last recommendation, nothing to do with everyone we directly interacted with, please put some effort on the drinks. We asked for a pitcher of Mojito while at the cabana, it was just tasteless lemon water with sugar. We didn't order one more drink at the hotel after that. Because of the people we had direct contact with, including the staff in charge of housekeeping, the bell boys, the young guys and girls at the pool making sure we have our towels, etc, all of their personalities, care and professionalism, I'm still giving Nautilus 5 stars."
