"This restaurant shows it's age. Walking in the dining room a smell will hit your nose, pretty sure it's the carpet, gross. Service was so so, I wanted to try the chicken tender wrap for lunch today but was told they couldn't substitute the pepper jack cheese on it for another kind. I replied, oh really? It's just cheese. In that case if I got the chicken sandwich could I get it without mayonnaise? To which I was told yes! I don't know if this is a corporate policy, or just an isolated restaurant policy, or maybe the waitress was just lazy. Whatever the reason, it was silly. While our entire parties food came out hot, my fries were definitely not hot (and my wife had fries on her dish too, but hers were perfect). The rolls were pathetic. Advertised on the radio as hot and buttery, these were definitely not hot, more like room temperature and flat. Anywho, I figured this was worth a 2 star rating. Haven't been to this O'Charley's restaurant (or any other location) in a while because I've always been dissatisfied with either the service or food. May be another few years before I try them again, no substitutions."
