"A few nights ago, I put in a delivery order through the app at 3 pm to be delivered at 6 pm. At the time, everything was good, there were no issues. 6 pm came around, and there was still no pizza. So I opened the app to see if I maybe set it for the wrong time, but it kept saying that it couldn't find my location or something, so I assumed the app was broken. So I went to the website and logged in, to see that there was apparently no location close enough to deliver. This would've been fine, except they already took the money from my account. So, from 6:15 to approx. 6:30, I called the location a few times, and was on hold for most of the time. I finally got through and talked to the manager, and explained the situation. She informed me that it was just then being sent out. So I hung up, and waited for my pizza. It finally arrived at 7 pm, an hour after I had set it to be delivered. The only reason this gets 2 stars instead of 1 is because my order still arrived hot, and tasted pretty decent."