"We visited Pomodoro on a Saturday night, which is typically a busy time for the restaurant. My mother ordered a NY steak and was very clear in requesting it to be “pink in the middle,” especially since she had previously received an overcooked steak. When her steak arrived, she cut into it and found it to be well-cooked, with only a tiny bit of pink in the center. When we spoke to the manager about this, he not only refused to take back the steak for a replacement, but he also argued with her, insisting that it was indeed pink, and therefore she got what she ordered. I was shocked to see a manager argue with a customer, and he kept saying that he was “so busy” that he couldn’t accommodate her request for a new steak. Personally, I don’t patronize restaurants that treat their customers this way. We won’t be returning to Pomodoro again."
