"This has been one of our faves for years, and we have really enjoyed the new menu and ambience since the new owners took over. BUT our past visit, which we decided to take out of town guests, was pretty bad, except for the waiter was nice and the food was very good. We were 15 minutes late for res, which I called an hour ahead to warn them. Although I requested outside on resv, and the rain had just cleared up, they acted put out to seat us outside. They were super busy inside so the hostess said it would actually help them out. It took an extra 20 minutes to move 2 tables together for our group. One table didn 't have an umbrella and the other umbrella was dripping down on our daughter and the baby carriers at the pushed over table.. We asked to move to an empty large rectangular table w/umbrella) right next to us and were told they had a resv and couldn 't move us. After 10-15 mins with no-one there, hubby asked again and a guy came out to say since we wanted a diff place, we were stuck there and the other was needed for resv . It took another 30 mins for a group to sit at the large table and there were only 4 of them!! REALLY? At an 8 top w/umbrella that covered whole table! We asked to light the heaters, and were told they were out of propane, but were at least offered blankets. Our drinks, including the kids ' juices, took 40 mins! They arrived AFTER our apps were already eaten! Most of our food was hot and very good at least. After mentioning to the waiter that this wasn 't a pleasant experience, and that we were basically regulars over the years, he said sorry and he 'd see what he could do. We ordered 3 to-go desserts since we had already been there 2 1/2 hrs- NOTHING was comped and NOTHING was offered after spending $300 and raving to our guests about it. I used to work in the biz. I know the owners were gone, they were extremely busy inside, and the rain wasn 't helping. But to not be compensated in some way, makes us wonder if we will ever go back:"
Portobello Sandwich
