"I have eaten several times this year in the Grilled Cheeserie. Normally, I would eat at the now closed Franklin location, but I ate in all their places without problems, at least in the spring and early summer. Today I was in the area and decided to stop for lunch, but when I got my sandwich, it didn't have the gooey melting vegan cheese I was used by them; instead it looked like an unmelted piece of cheddar cheese. I double checked that they gave me vegan cheese, and they said they did, and that they had recently changed their cheese and that it did not really melt anymore. I remained hopeful, but the experience was just... school cafeteria grilled cheese. It lacked both cheesy taste and texture, was unsatisfactory, dry, although some toppings such as tomatoes, onions, jalapeno relish and mustard, and general type of bland. It was the first time I was hungry after dinner. Overall, it looks as if the quality has dropped with closing some of its sites, making me feel like saving money that they threw their vegan customers under the bus. What a shame."
