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Jo Jo Japanese Steakhouse

Jo Jo Japanese Steakhouse

7409 Kingery Hwy, Willowbrook, United States Of America, 60527

Sushi • Steak • Seafood • Hibachi


"The meal was good with a generous amount of food. My wife mentioned the cocktails were not strong enough. At the end of the meal when the check arrived I was charged a 18% surcharge which was considered the tip. My wife and I are African-American and there was a party of four males Caucasians which were seated with us. Upon reviewing their check they mentioned that they were not charged the same surcharge as I was. Both parties motioned for the waiter to explain why was I charged a surcharge and the other group wasn't. The waiter stated that sometimes they forget to charge the surcharge. We then proceeded to ask to speak with management for an explanation. Another person came over and stated the same thing. I spoke with the other party and they stated could it have been because I had a reservation or maybe because I paid with a credit card. Mind you my bill was $181 and the other party's bill was $360. As both parties discussed the issue the other party stated maybe it was a racial profiling concern so that they would receive enough for the tip. I stated the same thing since they were not charged the surcharge. Upon leaving the restaurant I was still not satisfied with their answer about the surcharge. I went back to talk with the cashier and voiced my concern for the charge. She stated she did not know why I was charged a surcharge and the other party was not. This has left me with concerns about the restaurant and its policies about charging customers."