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Pancho's Cantina

Pancho's Cantina

4245 Austin Boulevard, Barnum Island, 11558, United States Of America

Fish • Cheese • Seafood • Mexican


"I came here for dinner on a Saturday evening with my wife and my 2 very good friends from the local area. I came to Pancho 's knowing it wasn 't going to be authentic Mexican so my expectations weren 't that of what I had in say SoCal. That was fine I wasn 't expecting to be have authentic so this review in no way is going to be a complaint of how this place isn 't like the restaurants in SoCal. I 'm not in SoCal and my disclaimer isn 't such that I was expecting such. There is potential at this place to be better than they were when we visited however and it comes in the sense that there were simple issues that could have been resolved and I believe that it mostly had to do with the service and not the food. I was rather happy with the food overall and I did not leave disappointed, hungry nor did I leave feeling cheated but rather just neglected for lack of a better term. The chips with salsa came before we ordered anything else. My friends had ordered guacamole. To start things off we had all ordered water with lemon for drinks. To me that 's a rather simple request and not something that is uncommon or demanding. My friend also ordered some sort of mango drink which was served in a mason jar type glass. I also ordered a Corona as well. The bar drinks came rather quickly. The guac was dropped of by somebody else besides our server. Well we had a pitcher of water dropped off actually it was rather slammed down at our table with 4 stacked glasses that we were to pour for ourselves. This was served to us by another server, not our server. We didn 't receive any lemon. We didn 't see our assigned server again until it was time to receive all of the mains we ordered. My friends ordered 4 tacos each so they had a total of 8 and my chimichanga came with my sides and my wife 's fish tacos (baja catfish style) came with her sides. My friend who had noticed the tacos didn 't come with any lime asked that we have some lemon and lime. The lime was for his and his wife 's tacos (8 tacos) and the lemons were for our water (all 4 of us). Our server only returned with 2 lemon and 2 lime slices. I 'm sorry but the simplest of requests to have lemon water wasn 't fulfilled because we didn 't even have enough lemon for 4 glasses. My friend had 2 lime slices for 8 tacos. I told my friend I would forget about the lemon for my water since I had a lime in my beer. My food was good. I was however expecting my chimichanga to be crispy. While it seemed as if it was somewhat fried it didn 't really seemed to be deep friend and if it was, it wasn 't long enough to actually make the wrap crispy. This chimichanga on the menu is actually their special menu as a burrito which they will turn into a chimichanga (by frying my impression). It was OK but not like any chimichanga I 've ever had and yes this includes non SoCal Tex Mex type places. The food was good overall but the service was lacking. It was friendly, but I felt our needs were not really paid attention to nor was I felt to be totally satisfied with the service. If I have to feel like something was left out or something was forgotten that 's a problem. If we weren 't asked if everything was ok or if we had everything we needed AND there was something we still felt we needed then that too is a problem. For the food I 'd give a 3.5, for the service I 'd give a 2 so I 'll average it out as a 3. By the way they have a nice collection of license plates..."