"ZERO STARS for both Pubbelly Noodle and Open Table ! I had a confirmed 7:30pm reservation for four last night, Dec 4, 2018. When we got there the restaurant was closed. I did not get an email or a phone call to tell us the restaurant would be closed. The door was open, there were a few employees inside, but chairs were on top of tables, lights off, clearly not open for business. No one cared that we had reservation. The four us us walked around the corner to NaiYaRa Thai where we spent nearly $300 on dinner. PB’s loss. If anyone in Mgmt. from either PubBelly or OpenTable reads this I would like an apology and explanation. I have been to all of the PB venues many times and have over 20,000 points on OT, so I am not a random wide-eyed tourist. Very disappointed, upset, and embarrassed in front of our invited friends. OT and the restaurant has my phone, text and email, Why wasn’t I contacted ? If member doesn’t show up or cancel a reservation there is a reprimand, what happens when the tables are turned?"
