Shrimp Salmon Piccata
Tony Roma's

Tony Roma's

350 Bell St, Dubuque, IA, 52001, United States

Ribs • Pizza • Cafés • Steak


"EXTREMELY DISAPOINTED! I have been going to this Tony Roma's for several years and I have NEVER had the experience I had this past week. (Fri 02/16/18). I have had bad service before but never bad food. This time the service AND the food was poor. Our waiter did not come back to refill our drinks even when we asked. They were busy, we thought he forgot so we flagged him down and asked again. Never came back to table after he took our order until he brought the check. He didn't even bring our food out. One of us ordered Prime Rib, med-well....it was barely brown on the outside and inside was raw. I ordered steak medallions, med-well, and ribs. Steak was raw and tasted as if it was bad. Another got the Nolieta Panini and they didn't have the sauce on it and it was cold enough that the cheese had started to harden. The baked potatoes were WAY over done to the point that the skin was hard and crusty and the inside was practically petrified. It was all barely luke warm and the potatoes were so cooled that the butter did not even melt on them. They took the prime rib back to reheat it and it came out almost like it was when they took it. My steak medallions were never addressed, nor were the potatoes. She just stated she was sorry. Apparently not sorry enough to do anything about it. You definitely need a cook or cooks in there that know what they are doing because what you have now is ridiculous. That food should never have been served in that condition. Needless to say, it will be a LONG time before we ever come back there IF we ever do. We also noticed that another table had made some complaints about their meal however I do not know about what. If you don't address these issues, you will be going under and it won't take very long. VERY DISAPOINTED."