"We were very disappointed tonight. We usually love Old Town and I've always said they have the best Prime Rib around. My wife and I along with my children and parents came tonight to the Old Town Spaghetti Store just for some yummy pasta and prime rib. We had to wait for a table for about 30 minutes, which that's to be expected. However, we waited for our food for atleast 45 minutes to an hour, our waitress disappeared for almost that entire time. We had to ask about our food, after we asked, it was brought out about 5 minutes later. Although it was warmed the prime rib was over cooked and very tough. Our food had obviously been warmed back up and must have been sitting for a while. In addition, we had to wait another extended amount of time to get our tickets and then again for our waitress to come back and get our payment. On top of that, the waitress added an unapproved $10 tip to my card after I wrote no tip on the receipt. The manager on the phone stated she was refunding me the $10 on my card. However, we would like to come back, it may not be soon. We hope this was just a fluke. The service is usually really great and so is the food."
