Side Of Creamy Tomatillo Dressing
Cafe Rio Mexican Grill

Cafe Rio Mexican Grill

2904 S Santan Village Pkwy, 85295, Gilbert, US, United States

Steak • Tacos • Coffee • Cheese


"Horrible customer service. Went in 12-18-21 (a Sat) at 8:55pm. I checked the sign on the door on the way in to confirm they close at 10pm on Saturdays.We stood looking at the menu board for a minute, then we turned and faced the prep line. There were three employees working on food prep for what appeared to be the next day, and one working with a customer's order. Most of the containers in the food prep line were empty and clean. So it LOOKED like they were already closing down and not interested in serving anyone. There was one customer ahead of us at the cashier area and no other customers behind us. None of the employees acknowledged us.We stood there for a couple minutes while the employees were talking amongst themselves while doing other tasks. Still no acknowledging us at all. I asked the employee nearest us what time they closed. She said 10pm and went back to what she was doing. None of them said anything about helping us. We stood there for a couple more minutes, still no acknowledgement from any employees. I said I guess you don't want our business and went to leave. They didn't say anything.I decided partway out to go back and talk to them about the poor service. I asked them to come over so I could talk to them. They all SEEMED annoyed that I would want to talk to them and that I was interrupting their conversation while they were busy ignoring us.I explained that they had horrible customer service. None of them said anything. It didn't SEEM like any of them cared. Its just really disappointing because I like Cafe Rio, but I'm not going to stand around awkwardly being ignored, or made to feel that i am inconveniencing them when there are no other customers.If you are going to be open till 10 you don't start ignoring customer's at 9. I have worked in food service in the past and it just blows my mind that four employees would so fully ignore customers."