"I love Smokey Bones, so it hurts me to have to write a bad review for them. I travel a lot for work, and I eat at Smokey Bones in several other cities. Normally I don't have a problem with this location, and when my parents visit from TN, my dad loves this place. However, on my last visit, we had 6 people at our table. We ordered an appetizer of cornbread and our drinks. It took over 20 minutes to get our drinks and the cornbread was even later. Keep in mind, we ordered water with our cocktails, which we never received. We watched out waitress serve all 7-8 tables in the restaurant while other employees sat at the bar, or stood by the food window talking and laughing. After 40 minutes with no food or water in sight, we asked for our check. The waitress apologized profusely and said it was only her SECOND DAY! I felt sorry for her because it was obvious she needed help and no one, not even her manager, did anything. I asked to speak to the manager to tell her this, and the manager BLAMED THE EMPLOYEE, which I found extremely unprofessional and downright rude, considering our waitress was the only working body outside the kitchen. I have not returned to that location even after they gave us a gift card for our next visit. It will sit on the shelf until I go to another city because I won't go back to this location for a long time!"
