"I live in the neighborhood and walk by Clinton Hall often. I decided to take my parents who were visiting here for a quick lunch before we headed to a broadway show. When we got there, the place was empty besides a party of about 24 in the back that had people periodically trickling in. We arrived around 1:20 PM and ordered shortly after. The drinks were cold and great and it was off to a great start! However, as time went on, it was close to 2:15 PM when we finally got our food. I ordered the Avocado Toast Benedict which is marketed to have poached eggs and a hollandaise sauce. When the plate arrived, it was cold and the eggs were fried, not poached and there was no hollandaise. I sent back the dish and said I did not have time to wait for another dish and ended up picking off of my parents' plates. I never had a meal of my own nor was I offered anything. Our waiter was very nice but not once did a manager come over to speak with us nor apologize. Also, the bartender lurked around our table and did not say one word to us but had no issue listening to us talk amongst ourselves regarding the issue. We were not offered anything and paid close to $100 for an incomplete and inconsiderate meal. Our waiter was sweet and handed us a $10 off card, if we decide to come back but like why would we???? If they cannot handle having their restaurant open while also hosting an event, that is not my problem. It was ridiculous to be served the dish that I was given and it was insulting to think that they tried to pass that off as their dish on the menu. It is an absolute shame because the drinks are good and the place is cute but their customer service is HORRIBLE."
