"So today is Dec. 21st, and probably one of the busiest restaurant weekends of the year. I called Thai Nine around 10:45 a.m. to confirm our 5:30 p.m. reservation for our office Christmas party (a reservation that I made on October 31st. The young lady who answered couldn 't find the reservation and told me that she would have the mgr. call me when she got it (which would be ' ANY MINUTE. ' So of course, I anxiously await the call because, as I said before, today is going to be one of the busiest restaurant weekends for the year I 'm sure our office isn 't the only one wanting to take the employees out for dinner/party just before the holiday. About 45 minutes later, still no call, so I call back and ask for the mgr. I 'm told she 's in, but she 's too busy to speak with me. They were just opening up and had to prepare for lunch. Seriously... are you kidding me? I 'm told that I can leave my name and number, and she 'll call me back, to which I replied, I already did that. So in a panic, I get off the phone and start searching for an alternate place for us to enjoy a meal. I call the Melting Pot (great food there, BTW, explain my dilemma, and I 'm told that they could get our group of 22 in one of their party rooms if we can get there by 5pm. I tell them book us, and asked for an email confirmation which I was happily provided. Ok so maybe I should have called before the DAY OF our party to confirm, but I guess I expected more from a restaurant such as Thai Nine than the jilt I got. Might I add, I rec 'd a phone message from the mgr. while I was on the phone with the Melting Pot she couldn 't find our reservation, and there was no way they could accommodate us. No apology, no 'maybe we could seat you separately, ' or 'maybe if you came in earlier or later, ' nothing. Wow customer service was definitely lacking. My husband and I have been to Thai Nine on a handful of occasions, and always enjoyed the food, but I can promise, they will NEVER see our faces in that restaurant again. Complete FAIL on their part."
