"5 stars for the place, activities, and fun! All gaming consoles were great, fully functioning!1 star for the people who are running the daily operations. Basic customer requirements are to welcome the guest amicably and ensure the customer is happy, if they are happy, they spend more money. Simple.The management behavior is unwelcoming, they are not communicative, rude responses, and look. Utterly disappointed by how this is being run in a prime place like Irving. I feel sorry for the owners who have invested heavily in this place, it’s no joke for them. One can’t expect respect if one can’t give respect.Hi Owner,If you are ever read this, please hire people who welcome people from all ethnicities gracefully. You didn’t hire the right people!We were a group of 20 people who visited the place to celebrate our anniversary but the management ruined our night!Note: My group is well behaved highly educated!"
