"Good food, but questionable customer service. I ordered an ice cream coffee, server asked if I refused vanilla and I. We were accused of additional costs for vanilla anyway, and the cashier seemed not satisfied with changing it. What was changed to $4... when we came back, they seemed even less happy to change that. It's a trivial amount of money, but it's the principle. Good and fair customer service would make it right without trouble or attitude. Edit: not sure how to react to the owner's response below. This happened today at 11:30 am at the San Mateo site, and we have dived. Take the offer, but don't worry about the ice cream, we won't return. Just make sure your workers have a good morality."
