"After a long day at work in downtown Denver--my first day at the office after finally testing negative for Covid--I stopped to pick up my pizza from Rosati's. A man waiting in the store complained to his wife about how their pizza is going to take another 20 minutes.Me: They must be short staffed. The pizza is good though!Man: I really hope so. This is the first time I'm ordering from here. I've never waited this long before for a pizza. I wanted to treat my grandson who has been working hard in our backyard. I was then told by a young man that my pizza would also take another 20 minutes, which would take it well past 7.Me: But you close at 7.Young man: No. We close at 8.Me: You have a sign there that says you close at 7.He has no idea it was there. He took it down and threw it away.I texted my husband to let him know.Hubs: Never ordering from there again?Me: That's not fair. They may just be having a bad day. Next time, we should call to find out the real wait time before ordering online.I'm huge on supporting local businesses.Several others arrived, and joined the wait. The first man finally got his pizza, wished me luck and left. Shortly after, the young man working the front also left. Pizzas were called out by name by another young man, and those folks also left. I figured they must have ordered before me.Then the last person to arrive also got his pizza. Me: I've been here over half an hour. Do you have an ETA on my pizza?Young man: What's the order?Me: 42[I know! All I can tell you is that it's definitely not the answer at Rosati's!]Young man (pulls out pizza from warming oven): Oh, it's been ready for a while. I just forgot about it. Seriously? I called my husband: Never ordering from there again! I was in there for 38 minutes. Waiting for a pizza that was ready! Why did I even bother convincing the other customer that it was worth the wait? On a weekend, I might have more patience. But on a weekday, especially a long day when I was feeling the fatigue associated with recovery from Covid, I did my best not to get upset. They didn't know my situation. But they should have known that the pizza was ready, that someone was waiting for it and that they made someone wait for no reason. All other pizzas were called out by name. And some were called multiple times when there was no answer. Just not mine. It's just my luck that these things happen to me. My advice to you is this: call them. If they don't answer their phone (it was ringing and ringing), get your pizza fix elsewhere. If they answer, ask them how long it's really going to take. Then decide if you want to place your order. Maybe you might have better luck. Me? I was too tired to enjoy my pizza."
