Delaware
Kfc

Kfc

134 S Sandusky St, Delaware I-43015-2303, United States

Cafés • Lunch • Chicken • Fast Food


"I received terrible customer service. I went through the drive through and didn?t receive something I thought I ordered. Apparently the young man didn?t hear me correctly and didn?t add it to the order. The woman who provided the terrible customerservice was, Anne. She grabbed the receipt to show me the item I asked for wasn't on the receipt and waived it in my face sofast I didn?t have time to read it. So I asked to add the missing item to my order and paid for it and also asked for theoriginal receipt so I could make sure it was correct since I never got a good look at it. I saw there were two side items on itthat I didn?t order and asked for them to be taken off. She tried to argue with me about the side items being in the kids mealsbut I had ordered different side items for the kids meals. Eventually she begins to issue me the refund and complains to theyoung man at the window about me, right in front of me. I interject and said that he was the one who didn?t hear my ordercorrectly and the situation wasn?t my fault. As she was handing me the refund she was VERY condescending and said somethingalong these lines ?It?s loud in here, sweetheart, we?re busy. We have people back here and in the front of the store. You?re notthe only customer we have, sweetheart.? She didn?t want to take the time to provide good customer service and solve the problem.She just wanted me out of the way because they were busy and, instead, Anne treated ME like the problem. All I wanted was totake home a correct order of food and not be overcharged. I didn?t think that was too much to ask. At no time did I raise myvoice or act inappropriately to deserve to be treated the way I was by Anne. I have been to this KFC many many times in the pastand have always had pleasant interactions with staff there. This was the exception."