VALLEY VILLAGE
Grandma's Deli

Grandma's Deli

4818 Laurel Canyon Blvd, 91607, VALLEY VILLAGE, United States

Cafés • Salad • European • Vegetarian


"I really didn 't want to write this review but my last interaction with them made me finally do it..I have been a customer for a while both in this and Hollywood locations and have referred numerous customers to them over the years. However, on multiple occasions I would come home and discover that certain item (s) would be missing in the bag that they would pack for me. Every time I called to let them know they would always say that they forgot to put it but no worries I was not charged for it.. The problem is the receipts they give you are not itemized which is not ethical and you can never find which items you actually bought and how much they are as it only gives you a number of items and the prices. I continued shopping there despite these glitches because I like their products, however recently I purchased a lot of products there and before I left I asked them to dbl check that all my food was packaged properly and that I have all items . She confirmed I had all products in. When I got home I again discovered that certain product that they sliced for me was not in my bags. I called them and stated the facts and the response was : Well, if it was sliced , then you paid for it and it means you have it... Too bad that they would take a position of accusing the customer of basically lying about something that keeps happening on the regular basis.. that 's how businesses loose their customers . Very disappointing"