Spruengli - Étlap

While the products are of high quality, the provided service is low. The staff hardly smiles displaying obvious aversion every time I'm asking anything. Dear Sprungli people, you are in the business of sweetening people's life, but each time I visit your stores I get a bitter taste! Sweet regards from Laderach!

The products are nice but their service is absolutely terrible. We ordered 3 luxemburgerlis from the menu and the waitress just gave us 2 bisous without any explanation why they are serving these instead, nor mentioning the price difference. We tried to ask for Luxemburgerlis but the waitress was extremely rude and went away. Why do you forcefully sell your customers something they didn’t order without giving proper explanation? They even gave us the survey paper which was already marked with smiley faces rating their services. What a joke. I’m glad we had a pen to fix this fake survey.

The service on this Cafe is not friendly at all. Also I am quite impressed that there were no Luxemburgueli available if they are always available in the normal stores. Instead they offered some sort of new version and didn’t say they costed more. I also think it is quite shameless that they pass the survey with the bill already filled with good reviews, not allowing the guest to actually rate their service. It’s not as nice as they think it is, or maybe they don’t want guests to rate the actual service they receive. The only good thing from this place is the quality of the Sprüngli products, which is good as always. It is better just to grab sprüngli products from one of the normal stores a...