Abilene Abilene
The Mill Wine Event Center

The Mill Wine Event Center

239 Locust St, Abilene, TX 79602, United States

Wine • Steak • Venues • Seafood


"The venue itself is gorgeous. It 's the service we received during our wedding that was the issue. The venue event coordinator was nice up until the day of the wedding. She watched our wedding party like a hawk. 1st issue: the bridal suite in the upstairs area of the warehouse section either doesn 't have A/C or it didn 't work properly the day of our wedding. 2nd issue: we brought our own cigars. The event coordinator told us they sell cigars and cigars could be smoked outside. Once she saw us smoking cigars with a butane torch lighter (anyone who smokes cigars knows this is a common lighter to use for cigars) she said that it was a fire hazard and why couldn 't we just use matches. Thankfully one of my groomsmen informed her that it would take a whole book of matches to light ONE cigar. 3rd issue: Our wedding party was accused twice of bringing in outside alcohol. Never happened. My best man was given a flask (it was empty) He had sat it on the table while we were smoking cigars when the event coordinator came to question us about our use of a torch lighter. We had children in our bridal party so they had Hawaiian punch upstairs for the kids to drink. Our wedding party got accused of drinking up there too. 4th issue: While maid of honor was upstairs in the bridal suite getting everything picked up and moved out the event coordinator went upstairs and started questioning her saying you do realize this has to be all picked up and put back the way you found it, right? . Then started questioning her about the Hawaiian punch we had for the kids. 5th issue: We opted for a cash bar. I didn 't think that opting for a cash bar with LITERALLY mean a cash bar where no one could use a card and open a tab. Therefore ALL of our guests instead utilized the main bar. They shut down the bar inside the warehouse down SUPER early because of this. There were other issues we had with how customer service was handled but I 'm not going to continue to drill home every little thing that was said or done. I worked head of security for a major bar/event venue in Fort Worth. I have never seen customer service this awful. Especially if we had a couple that just shelled out $2500 to rent out a portion of our venue. We were not rowdy. We were respectful and courteous with the staff of The Mill. We did not receive the same level of respect back. Again the venue was beautiful. But the customer service needs to be worked on IMMENSELY. Therefore until they get these things handled I would NOT recommend holding your wedding at this venue."

Red Lobster Hospitality, LLC

Red Lobster Hospitality, LLC

1515 West Ridge Rd Rochester, NY 14615, Abilene, United States

Full • Hotels • Casual • Seafood


"Went to Red Lobster for my Birthday August 9. We were sitting with the menus for about ten minutes before our waiter came over to the table. Then he took our drink orders. We waited for drinks about 10 to 13 minutes. Then he come to table and say did yall see a white card? We like NO. He like that's the card I need to put yall order in. We looking like what. So another ten minutes go by finally we get drinks. Then he take our order. 30 minutes later our food come. No lie. We were there a very long time for nothing. But we don't have everything we ordered. He like I'm sorry I should have came and told you we don't have potatoes cooked it will be twenty more minutes. I'm like dude... you can't be serious? When our food finally did come out it came out cold. My Shrimp linguini was dry and cold. Very sticky. I'm like what is this? Never got the potatoes and yet paid for the whole meal. We went there about 1:30pm. The place was not full and it was clean. I just don't understand why the service was not good. He was a young guy but it seem like he wasn't ready for work. He only had three tables. One guy that sat behind us and two ladies that sat on the side of us. Everyone was ordering the all you can eat shrimps. After ordering we suppose to put in our next order...never got to do that cause this dude ghost. I hate that. Looking for the waiter or waitress. Once again paying for a meal I didn't get to enjoy. Ugh"