"Started off great with a Sparkling Rose, the atmosphere was beautiful and the decor was very pretty. We waited about 40 minutes for an outdoor spot, which was understandable being it was a Friday afternoon post thanksgiving. We sat down and waited...still waited, about 25 minutes passed and no one came to even serve any water. I had to flag down the hostess and let her know we hadn 't been helped yet. Someone finally appears (without apologies for the wait pours us some water and leaves. First of all, my water did not look clean not sure if it was the cup or water, but I was not about to drink it. Second: my 11 year old found a HAIR floating in his water come on...really? When I told the waitress she barely even knew what to do and hardly acknowledged it or even apologized for the unacceptable water. Isn 't this an issue THEY are supposed to know how to deal with?? We also asked them twice to turn on the space heater for us (it was getting cold out , both excuses were that the manager was the only one who knew how to do it. It was never turned on, we never saw the manager once. We also only saw our waitress maybe about 2 3 times. Never asked how our food was, didn 't check on us, she just came to drop the check... Food was OK. Hummus was tasty, veggies and pitas were nothing special. I ordered the Chicken Sandwich with cucumber side salad, which were also OK. Chicken was a bit dry, bun wasn 't that great wish the bun tasted fresher (it 's all about the bun! . All in all, I wish the service and food were as good as the ambiance and drinks were (music was great too . Whether they were Short staffed or not, there 's no excuse for poorly trained staff. We 've gone to places that were much busier than this with excellent customer service. isn 't that why restaurants are considered to be in the HOSPITALITY category!?"
