"Outstanding food service! This restaurant far surpassed my expectations, and was likely the best customer service experience I have ever received at a restaurant. We visited a couple of weeks ago during spring break and had a large party of 4 adults and 8 kids, and we were looking to enjoy a high quality experience somewhere in Estes Park for our final night in town. Bird Jim delivered. The service: The excellent customer service began before we even arrived at the restaurant! We called ahead to make a reservation and double check that it was ok to bring a large group, including children. Not only were they good with us bringing our brood, but they also called us back 20 minutes later to ask if they could have lemonades and appetizers ready for us when we arrived. What?! The world class customer service continued at the restaurant with a very warm welcome by the front desk hostess, and continued on as we were seated. Everything was ready for us including appetizers, drinks, coloring kits for the kids, etc. Our waitress, Sarah, was outstanding the entire time and walked us through the menu and made suggestions. She always seemed to be a step ahead of what we needed at every turn. She went above and beyond consistently, even figuring out what the brand name of the ketchup was that the kids had with their food and writing it down on a piece of paper for us. There was even one point when our baby was starting to fuss and she offered to hold him! Not sure what more you could ask for in above and beyond service, TBH. The Food: The food was so good and unique! The food itself was of high quality and the flavors were unlike any other that I had experienced. Everything from the pork belly appetizer and homemade chips and dip, to the kids' chicken tenders, to the carnivore plate was just outstanding. Couldn't have asked for a more pleasing experience, and I highly recommend this place. I bet the patio in the summer time is awesome!"